Last Updated: October 25, 2025

Welcome to bagicams help center here you’ll find quick answers to the most common questions about orders, shipping, payments, and products.
If your question isn’t listed below, feel free to reach out at support@bagicams.shop we’re always happy to help.

How long will it take to receive my order?

Our standard estimated delivery time within the United States is 5–8 business days from the date of purchase.
Processing time is typically 1–2 business days, and shipping takes 4–6 business days depending on your location.

Do you ship internationally?

Currently, Bagicams ships only within the United States. We’re working on expanding our international delivery options soon.

How can I track my order?

Once your order ships, you’ll receive a shipping confirmation email with a tracking number.
You can use this number to track your package directly on the carrier’s website for real-time updates.

Can I change my shipping address after placing an order?

If your order hasn’t been shipped yet, please email support@bagicams.shop  as soon as possible.
Once an order is processed or shipped, we’re unable to change the address.

What should I do if my package is delayed or missing?

Please allow up to 10 business days after shipment for your package to arrive.
If your order hasn’t arrived within this time, contact us at support@bagicams.shop  with your order number, and we’ll assist you promptly.

What is your return policy?

We accept returns within 30 days of delivery for unused and undamaged items in original packaging.
For details, please visit our full Refund & Returns Policy page.

How do I start a return?

Simply email support@bagicams.shop  with your order number and reason for return.
Once approved, we’ll send you detailed instructions on how to return your product.

Do I need to pay for return shipping?

Customers are responsible for return shipping costs, unless the item is defective, damaged, or incorrect due to our error.

When will I receive my refund?

After we receive and inspect your returned item, your refund will be issued to your original payment method within 10 business days.

Are any items non-returnable?

Yes for hygiene and quality reasons, all backpacks and related bag accessories are non-returnable unless they arrive damaged or defective.

What payment methods do you accept?

We securely process payments through Stripe, accepting Visa, MasterCard, American Express, Discover, and other major cards.
All transactions are encrypted and protected by Stripe’s advanced security systems.

Do you accept PayPal?

Currently, we process payments through Stripe only. PayPal integration may be added in the future.

Is my payment information secure?

Yes bagicams uses SSL encryption and does not store full card details on our servers.
Your payment is processed securely through Stripe’s verified payment gateway.

Why was my payment declined?

Check if your card details, billing address, or available balance are correct.
If the issue continues, contact your bank or payment provider for clarification.

What types of backpacks do you sell?

We specialize in modern, durable, and functional backpacks designed for daily use, travel, and work.
Each product is tested for comfort, durability, and style before listing.

What materials are your backpacks made from?

Our backpacks are made using high-quality, water-resistant materials such as nylon, polyester, and vegan leather depending on the model.

How do I clean or care for my backpack?

We recommend wiping your backpack gently with a damp cloth.
Avoid machine washing or exposing the bag to direct sunlight for extended periods to preserve its quality.

Do your backpacks come in different sizes?

Yes each product page includes detailed size specifications (height, width, and depth) to help you choose the right fit.

Are your backpacks waterproof?

Most of our backpacks are water-resistant, not fully waterproof.
They can handle light rain but should not be submerged in water.

How can I contact customer support?

You can reach us anytime at support@bagicams.shop .
Our support team responds within 24–48 business hours (Monday–Friday).

Do you have a physical store location?

Bagicams operates exclusively as an online store, allowing us to offer better prices and serve customers across the U.S.

Can I cancel my order?

If your order has not yet been shipped, you can request a cancellation by emailing support@bagicams.shop  within 12 hours of purchase.

How can I provide feedback about my shopping experience?

We love hearing from our customers! You can email feedback or suggestions to support@bagicams.shop  it helps us improve continuously.

Reach Us

Business Name: Bagicams

Business Hours: 09:00 AM to 5:00 PM (Monday to Friday)

Business Email: support@bagicams.shop

Business Address: 3960 Holcomb Bridge Rd, Norcross, GA 30092, USA